{"product_id":"total-quality-management-5th-edition-by-dale-h-besterfield","title":"Total Quality Management 5th Edition by Dale H. Besterfield","description":"\u003cp class=\"PDq2pG_selectionAnchorContainer\"\u003e\u003cstrong\u003eTotal Quality Management (5th Edition)\u003c\/strong\u003e by \u003cstrong\u003eDale H. Besterfield\u003c\/strong\u003e, \u003cstrong\u003eCarol Besterfield\u003c\/strong\u003e, \u003cstrong\u003eGlen H. Besterfield\u003c\/strong\u003e, \u003cstrong\u003eMary Besterfield\u003c\/strong\u003e, \u003cstrong\u003eHemant Urdhwareshe\u003c\/strong\u003e, and \u003cstrong\u003eRashmi Urdhwareshe\u003c\/strong\u003e is a comprehensive textbook that explains the principles, tools, and techniques of Total Quality Management (TQM). Published by \u003cstrong\u003ePearson\u003c\/strong\u003e, this updated edition focuses on continuous improvement, customer satisfaction, quality systems, and operational excellence in modern organizations. The book covers essential topics including \u003cstrong\u003eleadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnerships, benchmarking, quality management systems (QMS), ISO standards, statistical process control (SPC), quality function deployment (QFD), failure mode and effects analysis (FMEA), Taguchi methods, total productive maintenance (TPM), and performance measurement\u003c\/strong\u003e. It combines theory with practical examples and case studies to help students understand quality management in manufacturing and service industries. \u003cspan class=\"\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 class=\"PDq2pG_selectionAnchorContainer\"\u003eTotal Quality Management 5th Edition\u003c\/h2\u003e\n\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cp\u003e✔ Written by Dale H. Besterfield and co-authors\u003cbr\u003e✔ Latest \u003cstrong\u003e5th Edition\u003c\/strong\u003e\u003cbr\u003e✔ Published by \u003cstrong\u003ePearson\u003c\/strong\u003e\u003cbr\u003e✔ Comprehensive Coverage of Total Quality Management\u003cbr\u003e✔ Covers Modern Quality Systems \u0026amp; ISO Standards\u003cbr\u003e✔ Includes Statistical Process Control (SPC)\u003cbr\u003e✔ Practical Case Studies \u0026amp; Real-World Applications\u003cbr\u003e✔ End-of-Chapter Exercises\u003cbr\u003e✔ Suitable for Undergraduate \u0026amp; Graduate Courses\u003cbr\u003e✔ Premium Quality Printing\u003cbr\u003e✔ Durable Paperback Binding\u003c\/p\u003e","brand":"Multan Kitab Ghar","offers":[{"title":"Default Title","offer_id":47641378488469,"sku":"121319","price":540.0,"currency_code":"PKR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0696\/2000\/7061\/files\/TotalQualityManagement.jpg?v=1785394867","url":"https:\/\/mkg.com.pk\/products\/total-quality-management-5th-edition-by-dale-h-besterfield","provider":"Multan Kitab Ghar","version":"1.0","type":"link"}